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Capita Resourcing

About Us

We are the UK's leading provider of business process management and integrated professional support service solutions, with 62,000 staff across the UK, Europe, South Africa and India.

We deliver back office administration and front office customer contact service to private and public sector organisations.

Our flexible structure enables us to deliver multiple services to individual clients, and multiple services across multiple markets, highly efficiently. 

Our experience, capabilities and scale mean we can deliver value to clients across most industry sectors - public and private.

  • Central government
    Helping to deliver more efficient ways of working and developing more agile ways for the government to serve the public.
  • Corporates
    A wealth of experience in transforming processes, people management, customer management and effective IT.
  • Defence
    Our work within the UK National defence sector is both long standing and specialised.
  • Education
    We’ve been a trusted partner for thousands of education institutions across the UK since the 1980s.
  • Emergency services
    We work with a wide range of emergency service providers supplying necessary support services.
  • Financial services
    We can manage non-core activities and also help with a range of specialist services to the finance market.
  • Health
    Helping you to improve standards, lower costs and enabling you to concentrate on the critical job of patient care.
  • Housing
    We provide a wide range of services to the housing sector.
  • Insurance
    We can support your business with the challenges currently being experienced by the industry.
  • Local government
    As the leading provider of local government services, we help improve efficiency, raise service quality and reduce costs.
  • Life and pensions
    A major supplier of BPM services to the UK life and pensions industry as well as Europe and the Middle East.
  • Police and justice
    Delivering services to help protect the public, manage the rehabilitation and care of offenders, and support our police and justice services.
  • Retail
    We can take care of a wide range of the specialised processes leaving you free to concentrate on your core activities.
  • Retail banking
    Helping you to manage increasing workloads and regulatory pressures – and improve customer relationships.
  • Telecoms and media
    We work with many of the UK’s largest telecoms companies, handling some 35 million customer contacts every year.
  • Transport
    We design and build transport infrastructure through our specialised property and infrastructure business.
  • Travel and leisure
    Driving transformational change within the travel sector.
  • Utilities
    We create pioneering partnerships that have contributed to our clients continued success.