We are the UK's leading provider of business process management and integrated professional support service solutions, with 62,000 staff across the UK, Europe, South Africa and India.
We deliver back office administration and front office customer contact service to private and public sector organisations.
Our flexible structure enables us to deliver multiple services to individual clients, and multiple services across multiple markets, highly efficiently.
Our experience, capabilities and scale mean we can deliver value to clients across most industry sectors - public and private.
- Central government
Helping to deliver more efficient ways of working and developing more agile ways for the government to serve the public.
A wealth of experience in transforming processes, people management, customer management and effective IT.
Our work within the UK National defence sector is both long standing and specialised.
We’ve been a trusted partner for thousands of education institutions across the UK since the 1980s.
- Emergency services
We work with a wide range of emergency service providers supplying necessary support services.
- Financial services
We can manage non-core activities and also help with a range of specialist services to the finance market.
Helping you to improve standards, lower costs and enabling you to concentrate on the critical job of patient care.
We provide a wide range of services to the housing sector.
We can support your business with the challenges currently being experienced by the industry.
- Local government
As the leading provider of local government services, we help improve efficiency, raise service quality and reduce costs.
- Life and pensions
A major supplier of BPM services to the UK life and pensions industry as well as Europe and the Middle East.
- Police and justice
Delivering services to help protect the public, manage the rehabilitation and care of offenders, and support our police and justice services.
We can take care of a wide range of the specialised processes leaving you free to concentrate on your core activities.
- Retail banking
Helping you to manage increasing workloads and regulatory pressures – and improve customer relationships.
- Telecoms and media
We work with many of the UK’s largest telecoms companies, handling some 35 million customer contacts every year.
We design and build transport infrastructure through our specialised property and infrastructure business.
- Travel and leisure
Driving transformational change within the travel sector.
We create pioneering partnerships that have contributed to our clients continued success.