At British Gas, we believe our employees are one of our most valuable assets. For this reason, we aim to attract the best and to retain them by providing great benefits, a positive working environment and ongoing career development.
At British Gas, we know it’s all about helping people– we do this every day. It’s going the extra mile for our customers; from fixing a boiler on Christmas Day to making sure they’re on the best tariff. And by helping them manage how much energy they use today - by rolling out Smart meters or by developing new products like Hive Active Heating – we will play our part in making sure that people always have the energy they need in their home or business.
We have a wide variety of careers available at British Gas which include Apprenticeships and Traineeships, Customer Service, Sales and Support Roles, Energy Efficiency and Management, Engineers and Technicians, Finance, Governance Control and Insurance, Marketing, Analytics, Insight and Pricing , to mention but a few. British Gas has a proud history and an exciting future - join us and help shape the future of energy.
Read about how British Gas is now supporting Wounded, Injured and Sick Service leavers
An initial pilot took place in September and the first step was to offer a taster visit which was held at the British Gas Training Academy in Leeds. The taster visit was attended by five medically discharged Service leavers and an RCS Specialist Employment Consultant (SEC).
The SEC commented: “On arrival, the organisation’s professionalism, mixed with a warm and friendly atmosphere set the tone for the day”.
The taster visit started with an overview of the British Gas Smart Metering business. This provided Service leavers with a holistic view of British Gas and helped them to think about their plans for the future. Furthermore, Service leavers gained an understanding of how they could play a part in the future of British Gas.
Service leavers then had the opportunity to tour the site, meet the team and obtain an overview of customer service roles. The tour was well received and gave an insight into what it is like to work within the call centre and, in particular, the diversity of opportunities and desk based roles that are available.
Next, Service leavers met with a Smart Metering Engineer who had been recruited via the Career Transition Partnership. The SEC commented: “This was invaluable and meeting a veteran who is now a Smart Energy Engineer – priceless!” Allowing Service leavers to explore an engineer’s van prompted further questions, which in turn enhanced their knowledge of what the role involves on a day-to-day basis including the equipment used for the job. A tour of the Training Academy was included before a final question and answer session. One Service leaver commented that the training facilities are “first class”. The experience helped Service leavers to visualise the journey ahead if they were to progress with British Gas and become a Smart Metering Engineer. The level of physical and intellectual ability that would be required, and the support and reasonable adjustments which would be made, were clearly outlined allowing Service leavers to make informed decisions.
The SEC commented: “British Gas’ enthusiasm and energy throughout the entire day was amazing. Their customer focus and work ethos were inspiring and the state-of-the-art Training Academy was very impressive.”
A Service leaver also commented: “Everybody at British Gas was friendly and helpful. The information I received has encouraged me to look into the opportunities that are available.”
Hayley Foster, People Lead at British Gas Smart Metering said: “We’re proud to be helping Service leavers make informed choices about their future careers. The career taster day pilot within our Smart Metering Training Academy was a success and we’re looking forward to rolling it out. The Service personnel who have secured a job are well suited to our supportive working environment and its focus on safety, customer service and attention to detail.”